Problems with your chip card

Most of the time, your red or yellow chip card from the Studierendenwerk Karlsruhe is very reliable with normal handling. Most students can use their card trouble-free for several years. The same applies to the student ID cards of the universities with an integrated pay-chip. Nevertheless, it may happen that the chip is damaged or no longer readable, or other problems may arise while trying to use the card.

In these cases, please contact our chip card point in the foyer of the Am Adenauerring Dining Hall (Mo – Fri 12:00 – 2:00), or the employees of our on-site facilities. You can also use the form below to return a defective card. You must submit the defective card together with the completed form to an employee of one of the dining establishments of the Studierendenwerk Karlsruhe.

You can find the form here

Problems with your chip card?
Studierendenwerk Karlsruhe
Adenauerring 7
76131 Karlsruhe
Mr. Patrick Eble
Phone.: 0721 6909-237