Short questions – quick answers
- Hochschule Karlsruhe Technik und Wirtschaft
- Pädagogische Hochschule Karlsruhe
- Hochschule für Musik Karlsruhe
- Staatliche Hochschule für Gestaltung Karlsruhe
- Duale Hochschule Baden-Württemberg (DHBW) Karlsruhe
- Staatliche Akademie der Bildenden Künste Karlsruhe
- Karlshochschule International University
- Hochschule Pforzheim
- Written texts can give information about somebody, but the person behind it remains invisible in many aspects. The communication possibilities are very limited.
- The formulation of answers requires careful consideration from the therapeutic advisor. There is a high risk that content could be understood "wrong". It is elaborate to clarify ambiguities via e-mail.
- In crises, counselling via e-mail offers only limited and delayed opportunities for helping.
Help hotline Pforzheim
Therefore, it is important for us to inform you about the framework conditions underpinning our work. Non-disclosure and data protection: A team of psychotherapeutic and secretarial staff is responsible for the organization and implementation of counselling in the PBS. All employees of PBS are bound by a duty of confidentiality and are subject to data protection. Without your written consent, no one will receive information about your visit to the PBS or about the content of the consultation. The duty of confidentiality applies, for example, to your relatives, friends, your partner, university staff, doctors or therapists.
With your written consent, you can release us from the obligation of confidentiality: This is necessary, for example, if you wish to provide a certificate of your PBS visit at your university or if a discussion between your doctor and the PBS consultant appears useful. You can revoke the waiver of confidentiality at any time and without giving reasons with effect for the future.
Conversely, we must disregard confidentiality and pass on information to third parties if there is an acute risk to oneself or others that cannot be averted by other measures.Communication via e-mail: Inquiries by e-mail and their contents are treated confidentially and are subject to legal confidentiality. They will not be passed on to unauthorized third parties. However, due to the technical conditions on the Internet, it can never be excluded that third parties may view e-mails during transmission. Therefore, communication via unencrypted e-mails is generally discouraged. On our homepage, you will find information and instructions on how to install an encryption software. If you want to send us an email, please use this option. Only then will we be able to answer you in encrypted form. Further information at Contact. Documentation of consultations: In accordance with the professional regulations for psychotherapists, we are obliged to record the contents of the consultation in writing and to keep these records for 10 years. This is also useful for you, if you visit the PBS again after a long time.
The interview records are kept in lockable steel cabinets to which only PBS employees have access. After expiry of the period, the files are destroyed by our secretariat with a shredder approved for this purpose. Use of questionnaires: At the beginning of the consultation, you fill out a questionnaire on your PC or on paper. Your information helps us to get an overview of your life situation and serves for diagnostics. After expiry of the 10-year retention period (see above), the personal data will be deleted from the database.
We use the questionnaire data anonymously for statistical purposes: For the public relations work of the PBS (e. g. towards universities), it has proved useful to be able to make statements about the problems students encounter when they come to the PBS and which changes or clusters are empirically noticeable. For this purpose, we evaluate the total data set of all clients without any personal assignment of the data. Team meeting and supervision: Our team meeting takes place once a week; all psychotherapeutic staff participate in the meetings. In addition to organisational issues, we also discuss problems that arise during the consultation. Ultimately, you benefit from this “Consulting for Consultants”: The different personalities, abilities and psychotherapeutic approaches of our employees complement each other and are a treasure trove for new helpful ideas.
In addition, we use external supervision to broaden our perspective in consulting. The supervisor is also bound by the professional regulations for psychotherapists to maintain confidentiality.