Cashless payment. Secure. Simple. Fast.

From now on, only cashless payment is possible in all our refectories and cafeterias.

Due to the current situation, we want to protect you and ourselves. Simply top up your student ID at one of our cash machines and pay conveniently, without the hassle of searching for small change.

You can use your university card as a chip card:
  • at KIT you use your KITCard as a chip card,
  • at the Karlsruhe University of Applied Sciences your CampusCard,
  • at the Duale Hochschule Baden-Württemberg Karlsruhe you use your student card,
  • at Pforzheim University of Applied Sciences, your student ID card,
  • at the other universities, you can get a chip card from the Studierendenwerk by showing your student ID. This is usually possible at the counter of the cafeteria.

What is Autoload?

With Autoload, students and staff of the universities in Karlsruhe and Pforzheim can have their dining hall card automatically topped up at all cash points of the Studierendenwerk Karlsruhe and Campus Nord if they do not have enough credit to pay at one of our cash points. Autoload is a SEPA direct debit authorisation for your private account. With your personal access data, you can manage your sales and personal data here and never have to think about topping up again.

Please note: Autoload is linked to your card. If you exchange your card, you will need to re-register for Autoload. Please set up Autoload after receiving your new card by presenting your EC card at one of the service points of the Studierendenwerk Karlsruhe.

HOW DO I PARTICIPATE?
  • Go to one of our service points (see below) and have the Autoload service set up. You must bring your Mensa card and EC card with you.
  • You will receive confirmation and a password from our service staff stating your revaluation amount (min. 5 euros, max. 50 euros) and the revaluation limit (above this limit your card will be recharged) that you are participating in the electronic SEPA direct debit procedure Autoload. Keep the password safe!
  • Use your card number and password to log in below. Please refer to the documents you have received for your card number and password.
  • Set up the autoload service according to your preferences. For example, you can change the minimum and maximum amount that can be debited and cancel the SEPA direct debit at any time. You can also check your point-of-sale transactions (only point-of-sale transactions) for the last few months or have your card blocked.
  • Say: "Yes!" when you are asked at the refectory or cafeteria checkout if we can top up your refectory card by the amount you have specified if your credit is not sufficient to pay.
YOU CAN FIND AUTOLOAD SERVICE POINTS HERE!
Due to corona-related restrictions, opening hours may vary.

Karlsruhe

  • Menseria Erzbergerstraße / Cashier 2, Erzbergerstraße 121
    Opening hours
    (Card unblocking is not possible at this service point).
  • Dining Hall Moltke, Moltkestraße 12
    Opening hours
    (Card unblocking is not possible at this service point).
  • Casino Campus Nord / Building 145 / Room 1.05 / in the Casino Servicepoint
    Mon.-Fri. 11:30-14:00 hrs.

Pforzheim

You have questions?

Email us at: autoload@sw-ka.de
LOCATIONS OF CARD RECHARGING MASHINES
Here you will find a list of all the places where you can top up your card or guest card with credit

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PAYOUT OF CREDIT
Due to the changes to the cashless payment method, cash withdrawals of card balances are not possible at the cash desks in the facilities.

If your card is still functional, you can make a withdrawal to your account at the cash desks in the cafeterias. The opening hours of our cash desks in the dining halls and cafeterias can be found here.

If your card is defective or you cannot come by, you can also fill out our
Du verlässt nun die Webseite des Studierendenwerks Karlsruhe (sw-ka.de)

Bitte beachte, dass du auf die externe Webseite https://form.jotform.com/202253049672049 weitergeleitet wirst, auf der deine personenbezogenen Daten anders verarbeitet werden als bei uns.

Ehe du mit „Ja, weiter“ dieser Verarbeitung zustimmst, solltest du hier nachlesen, was bei der externen Webseite zum Datenschutz zu beachten ist.

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TRANSFER CARD BALANCE
You already have a new card and would like to transfer the balance of your old card to the new card?
You can use our online form.
PROBLEMS WITH THE CARD
In principle, the Studierendenwerk Karlsruhe chip card is very reliable when used normally. Most students have been using their card for several years without any problems. The same applies to the student cards of the universities with integrated payment chip. Nevertheless, it can happen that the chip in the card gets damaged, is no longer readable or that problems occur when upgrading the card.

In these cases, you can also report your concerns via our online form.
GUEST CARD
For hygienic reasons, we have switched to a cashless payment method in our facilities.

As a guest, you are welcome to obtain a guest card for our facilities. These are available at the cash desks in the cafeterias and must be topped up at the rechargers before use.

Here you can log in and configure your autoload: